Dear customers,
If you’ve been experiencing long wait times on your orders and deliveries lately, you’re not alone.
Like so many other Aussie businesses, we’re experiencing labour shortages due to Covid sickness or isolation, and this is affecting our ability to get your orders to you within normal lead times.
Here’s a little more info on what’s been happening at our end:
- Our warehouse team have been following isolation rules, which means that order processing times are affected.
- Our trusted road transport partner is down to 48% of their workforce, and this is reducing day by day. As a result, they have severely reduced our volume of freight dispatches.
- Our same-day express partner is currently unable to make same day or express deliveries.
- All road transport carriers are experiencing pressure on delivery networks, which are already strained with the same staff issues.
Having items unavailable and frustrating wait times is the opposite of what I want for our customers, so please allow me to apologise for the impacts of this on your businesses.
Rest assured, we are doing everything within our power to minimise delays. Our incredible warehouse team have been putting in hours of overtime, and we’ve called on several alternate couriers to help maintain our order deliveries. Despite this, urgent or same-day orders may not be possible and will depend on the resources available on each day.
If possible, I’d like to encourage you to plan orders in advance, allowing an extra 3 – 5 days additional lead time. Please remember that you are also able to collect your order from our warehouse in Prestons, allowing 48 hours from order placement to pick up.
Thank you for your patience and understanding,
Yours faithfully,
Earl Palfrey
Group General Manager
