Unfortunately, MyShopNGo are unable to make any changes once you have placed your order. This includes changing the delivery option, delivery address or payment method.

Unfortunately, MyShopNGo does not provide refunds or exchanges for change of mind/unforeseen delays on any items. However, if you are not satisfied with your order once it arrives, we will give you a 7-day money-back guarantee from the time you receive your order. For more information, please see our Return Policy.

We may have sent your items in separate packages. The tax invoice enclosed with each package will tell you the items you can expect to find inside. Please check your tax invoice to make sure you’re not missing anything.

If an item is missing, please email our MyShopNGo team and cite the order reference number.

After placing an order on our MyShopNGo site, you will receive an email receipt confirming your order. Your order will then be delivered within 1 to 6 working days depending on the postage option you select at the checkout (if stock is unavailable, delivery will take a little longer).

If you wish to query a delivery, please contact our MyShopNGo team and cite the order reference number.