If you enter the details for a credit card and the payment is declined, you will be given the option to re-enter the details or to enter details for another credit card. We suggest checking the following:
- Check the card details to make sure the information is correct.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.
- If you’ve checked all of the above, try paying with another credit card.
If you’ve tried all these and are still having problems, please email our MyShopNGo teams with as many details as you can about the issue – including any error messages you receive, and we’ll try to resolve it as soon as we can.
