Unfortunately, MyShopNGo are unable to make any changes once you have placed your order. This includes changing the delivery option, delivery address or payment method.
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I need to cancel my MyShopNGo order, is this possible?
Unfortunately, MyShopNGo does not provide refunds or exchanges for change of mind/unforeseen delays on any items. However, if you are not satisfied with your order once it arrives, we will give you a 7-day money-back guarantee from the time you receive your order. For more information, please see our Return Policy.
I’m missing an item from my order, what should I do?
We may have sent your items in separate packages. The tax invoice enclosed with each package will tell you the items you can expect to find inside. Please check your tax invoice to make sure you’re not missing anything.
If an item is missing, please email our MyShopNGo team and cite the order reference number.
I’ve placed an order with MyShopNGo, what happens now?
After placing an order on our MyShopNGo site, you will receive an email receipt confirming your order. Your order will then be delivered within 1 to 6 working days depending on the postage option you select at the checkout (if stock is unavailable, delivery will take a little longer).
If you wish to query a delivery, please contact our MyShopNGo team and cite the order reference number.
FAQ
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KOOKABURRAS TAKE OUT KOORI NETBALL COMP!
As proud sponsors of the Sydney South West Kookaburras netball team, we were absolutely stoked to see the girls dominate in this years’ competition, winning the grand final after four hard years of trying.
PRODUCT UPDATE: NEW P101 JOINT KIT
In their recent Technical Bulletin (TB-0179), Endeavour Energy have decided to streamline their approved cable joints after updates to utility standards.
As a result, the new MXSU-P101 kit (ARS 08011) has now been approved for use on the Endeavour Energy network, and will fully replace the previous MXSU-P45 and MXSU-P100 kits.
PRODUCT UPDATE: RAYCHEM CABLE CLAMPS
Now available from All Round Supplies, Raychem cable clamps are the safest, most reliable and user-friendly product available.
CELEBRATING 15 AMAZING YEARS
July 1, 2015 officially marked 15 years since our managing director, Earl Palfrey, opened the door to our first branch in Prestons, Sydney. Since then, we’ve grown into a renowned national supplier with an extensive cross-country presence.
PRODUCT UPDATE: SAFER PROTECTIVE WORK WEAR
To protect workers from electrical arc hazards, arc-rated garments will soon be mandatory for all people working on or near the Ausgrid and Endeavour networks.
